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Rental Policies & Procedures

Please Read this Important Information within 48 hours of making your reservation. Then sign and date below that you have read and agree to our Rental Policies & Procedures and the Complex Policies and Procedures (if applicable). If not signed your reservation will be cancelled.


The “guest” or “you” refers to the undersigned person(s) or company and anyone staying in the rental unit with the undersigned. Holiday Isle Properties is the rental agent for the owner of the rental unit and may be referred to as “rental agent” or “we” in this document. These Rental Policies and Procedures are an integral part of, and are incorporated into, the rental agreement between the undersigned and Holiday Isle Properties and is legally enforceable by Holiday Isle Properties.

MINIMUM STAYS
We require a 3 night minimum stay in the majority of our properties. There are some holidays and properties that will require a longer stay or even a weekly minimum.

ADVANCE RESERVATIONS
Reservations are accepted up to one year in advance. Reservation dates will be confirmed. However, Holiday Isle Properties cannot guarantee rates or unit assignment that far in advance. Once rates are set the following year, a new confirmation will be e-mailed to you. Advance reservations for 5 nights or longer only will be accepted prior to January 1 of any calendar year. Reservations for stays of less than 5 nights will not be taken until January 1 of the calendar year.

UNIT ASSIGNMENTS
Unit assignments cannot be guaranteed - there are circumstances that occur that make the guarantee of a specific unit impossible. In the event we cannot accommodate you with a unit that is similar to your original booking, we will issue a full refund. Holiday Isle Properties will not be responsible for any additional costs to move or upgrade a guest.

RATES
Rates are subject to change without notice. Holiday Isle Properties reserves the right to modify quoted rates that may have been misquoted, regardless of how the error was made. A quote is not a legally binding contract. (Contract.Initials)

FEES
A non-refundable processing fee of $40-$50 will be charged to all reservations and varies by property. A cleaning fee will be charged to all reservations. Cleaning fees vary by property. A $9/a day damage waiver fee will be charged on any reservation of less than 28 days’ duration.

CONFIRMATIONS
Upon payment of your reservation, a reservation confirmation and receipt will be emailed to you. With your confirmation you will receive directions to our check-in office, the complex rules (if applicable), and these Holiday Isle Properties Rental Policies and Procedures. Upon receipt of these items, please read and sign these Holiday Isle Properties Rental Policies and Procedures. These must be signed and emailed or faxed back to use within 7 days of your booking. If the form is not timely received, your reservation will be cancelled. If you will be a late arrival, please contact our office on the day of your arrival to receive late check-in procedures.

UNDER 25/SPRING BREAK POLICY
We will rent to no single groups under the age of 25 unless accompanied by 2 parents or legal guardians for every 4 guests under 25 years of age and a $1000 damage deposit. We reserve the right to check ID’s and refuse admittance to our rental units. All parents or legal guardians must be staying in the rental unit during the entire rental period. Our rental properties are monitored for violations of this policy. In the event of a violation of this policy, violators will be evicted, all rental monies will be forfeited, and additional charges may apply. In the event reservations are made under false pretenses in violation of the foregoing policy, those reservations shall be null and void, check-in will not be allowed, and any funds deposited shall be subject to forfeiture. In accordance with Florida Statute 509.141, certain behaviors, including, without limitation, illegal possession of controlled substances, intoxication, profanity, lewdness or other misconduct that disturbs other guests, etc., may result in eviction from the premises with a refund of only that portion of the advance payment unused as of the time of eviction. (Contract.Initials)

MAXIMUM OCCUPANCY
The maximum number of guests varies by each property but should follow the previously stated rule unless otherwise noted. If maximum occupancy is exceeded, you will be asked to vacate the property and forfeit all rental payments. If maximum occupancy is exceeded and you are moved to an accommodating property this is done as an additional cost to the guest. This is a strict policy that will be adhered to all times. (Contract.Initials)
OCCUPANCY RULES
Effective 04/1/2017, all guests occupying a unit or home managed by Holiday Isle Properties must be listed at check-in. Legal name and ages will be required on all guests saying in the unit or home during your stay dates. Phone numbers are also required on any guest over the age of 25. A form will be issued 2 weeks prior to arrival and can be returned via fax, email or mail prior to arrival. The form may also be completed and turned in at check-in. (Contract.Initials)

NOISE VIOLATIONS
City of Destin has a No Noise Ordinance after 10 pm. If there is a complaint regarding this issue or discourteous and rude behavior you will be asked to leave and full refunds will not be given. (Contract.Initials)

PET POLICY
A majority of our properties do not allow pets on property or in the unit. You will incur an additional charge for carpet cleaning, upholstery cleaning and flea spray should evidence of a pet be found. You may also be asked to leave the property or remove the pet immediately. Many associations have a strict no pet policy and they expect the rule to be followed. Many homeowner associations will issue a fine for violations of their no pet policies or force an eviction. Pets are allowed only in properties designated “Pet-Friendly” by Holiday Isle Properties. (Contract.Initials)

KEYS/POOL TAGS
Unit keys, pool tags and key fobs, when available, are provided to our guests upon check-in. They are to be turned in to the Holiday Isle Properties office upon check-out. There will be a charge of $100 for every key or pool tag not turned in. Key fobs have a replacement cost of $100. (Contract.Initials)

SHORTENED STAYS
If a reservation is shortened less than 60 days prior to arrival, the guest is responsible for rents due for the full original reservation. (Contract.Initials)

LOCK-OUTS
In the event you are locked out after business hours, call our office number at 850-837-0010 and retrieve the emergency on-call number. An agent will meet you at the property. A charge of $25 is payable directly to the agent. (Contract.Initials)

PARKING
All properties allow 2 vehicles per property. If you are renting a home or townhome please do not park in the grass or the side of the road. You will be fined $200/day by the homeowner’s association. (Contract.Initials)

BOAT TRAILERS
If you are bringing a boat trailer, oversized vehicle, jet ski, or a boat, you must notify our office to make sure the complex at which you are staying can accommodate you. This includes all homes. There is NO trailer parking allowed on Holiday Isle.

NON-SMOKING
All our units are non-smoking. If evidence of smoking is found in your unit after departure you will be charged for sanitizing the room. (Contract.Initials)

HOMEOWNER ASSOCIATION RULES VARY BY COMPLEX
Each association will generally provide a copy of its policies and procedures. Please refer to each for any additional questions or concerns. Please read the rules specific to your complex. Any violation of complex rules may result in eviction.

DAMAGE WAIVER FEE
A Damage Waiver Fee is charged on every reservation. This is a non-refundable fee that will cover each guest for up to $500 worth of accidental damage. Accidental damage MUST be reported to management during your stay to be considered accidental. Missing items are never considered accidental damage and will be subject to guest charge at replacement cost. Intentional damage of any amount is not covered under this policy and will be dealt with through conventional means by charging the guest credit card for the amount of the damages, at replacement cost. (Contract.Initials)

CHECK-IN
You must check-in at our office located at 842 Highway 98 East, Destin, FL 32541. (Some navigation systems use 842 Harbor Blvd.). If you are arriving after 5 pm you will find a packet with your key and information in the lockbox outside our office door. Please call our office in advance for the combination. Check-In is 5 pm. On Saturdays we may experience slight unavoidable delays, we ask for your patience in this regard. On Saturdays, guests will not be allowed to go to the property prior to 5 pm. Complexes will no longer allow guests on site until their unit is ready. We do not guarantee a 5 pm check-in. No refund will be given for check-in’s that occur later than 5 pm. We do not guarantee early check-in either. Early check-ins may require an additional fee. Your driver’s license or state ID must be presented at time of check-in. (Contract.Initials)

CHECK-OUT
Check out is 10 am. No late check-outs allowed. If you have not checked out by 10:00 a.m., a late fee will be charged. Early departures will not be given a refund. Keys must be returned to check-in office or a fee of $100 per key will be issued. Upon checking-out trash must be taken out and the dishwasher started. (Contract.Initials)

PAYMENT POLICIES
A minimum rent payment of 30% is due within 1 day of the initial reservation. If the advance rent is not received within 1 day of booking, your reservation will be cancelled. Reservations made 14 days or less prior to arrival will require a major credit card upon booking and payment in full will be required. No refunds will be given for early departures. If you booked online your 30% down payment will be charged immediately to your credit card. (Contract.Initials)

Balance Due - the final payments must be made 14 days prior to arrival; this will automatically be charged to your credit card. Should cancellation occur anytime after final payment is made there will be no refund. If mailing a check for final payment the check must be received 30 days prior to your arrival. If a check is not received by then a credit card will be required for payment and the check will be returned. Credit card used for payments must be presented at check-in with that person’s ID for verification purposes. (Contract.Initials)

CANCELLATION POLICY
ADVANCE RENT PAYMENTS or FINAL PAYMENTS are only refundable in the event of cancellation through Rental Guardian TRAVEL PROTECTION. (Contract.Initials)

HURRICANES/TROPICAL STORMS
No refunds will be made due to hurricanes or tropical storms, even in the event of mandatory evacuations. Refunds for hurricane evacuations are only given through Travel Insurance. Changing reservation dates will be treated as a cancellation, and no refund will be given unless the unit is rebooked for your dates. (Contract.Initials)

TRAVEL PROTECTION INSURANCE
Holiday Isle Properties has partnered with InsureStays and RentalGuardian.com to provide Travel Insurance coverage for our guests. Play Travel Protection (underwritten by Nationwide) provides trip cancellation and interruption services as well as emergency assistance and travel services. Protect yourself in the event of hurricane evacuations and family emergencies such as illness or death in the family. The travel insurance is optional and the cost is 7% of your total reservation stay. To learn more about the Play Travel Protection program or to file a claim, please visit www.playtravelprotection.com 

MAINTENANCE
Maintenance calls attributable to the guests will be charged to the guests. Owner or agent designated by owner may enter premises to make repairs. Units are in “as is” condition. TV’s, appliances, air conditioning equipment or any items of an electrical or mechanical nature are not guaranteed. Repairs will be made as soon as possible. However, failures will not result in refunds or adjustments. (Contract.Initials)

RENTAL UNITS/FURNISHINGS
All vacation rental properties are privately owned and are furnished and equipped by their owners. Holiday Isle Properties cannot make any changes to the furnishings or equipment provided by the owner. If you require special appliances or equipment, such as hair dryers, please bring them with you. If you have any questions about what is standard in our rental properties please contact a reservation agent. Decor, style, and color will vary & furnishings are subject to change without notice and are in “as is” condition. Under no circumstances are furniture, bedding, mattress pads, utensils or any other property supplied with the rental property to be taken out or transferred from one property to another. If items are removed from a unit, you will be charged the cost to replace the item. Moving of furniture is prohibited. You will be charged to place furniture back into its correct place and any repairs of any damage caused by moving items. Refunds will not be issued for a change that has occurred in the unit. We do not warranty bed sizes or furnishings of any condominium.

UNIT CONDITION OR ISSUES AT CHECK-IN
You have 24 hours after checking in to report any unsatisfactory issues relating to the condo function or condition. After 24 hours, any issues that are reported will be addressed and corrected if applicable. Requesting a unit refund or move after 24 hours is not possible without a penalty such as rent or fees. Emergencies such as leaks or air conditioning or heater problems are understandable and should be reported at any time.

ENTRY & INSPECTION
Holiday Isle Properties reserves the right to enter the unit at reasonable times for the purposes of unit maintenance, inspecting the unit or showing the unit to prospective purchasers, renters or other authorized persons or maintenance issues. If Holiday Isle Properties has a reasonable belief that there is imminent danger to any person or property, or unit rules and regulations are being violated, Holiday Isle Properties may enter the unit without notice. Holiday Isle Properties has no control over onsite maintenance entering the unit. Holiday Isle Properties will make an effort to contact you prior to entry but guests are not required to be present when the unit is accessed. (Contract.Initials)

INTERNET ISSUES
We will not issue refunds for internet issues. Holiday Isle Properties will do its best to get the internet working in the event of an issue but many of the homeowner associations take care of the internet and we have no means to control the connectivity of the internet in the actual unit. We can generally provide service calls between 9 am - 5 pm Monday - Friday. We do not consider this an after-hours emergency. If you do access any internet content during your stay, you do so at your own risk and are responsible for ensuring that any accessed material does not violate any law.. (Contract.Initials)

HOUSEKEEPING
Your vacation rental will be cleaned prior to your arrival and again after your departure. You should find your unit cleaned upon arrival. If you find that your unit is not cleaned properly please call us and we will have the maid service come and take care of the problem. No discount in rent will be given for unsatisfactory cleaning. You will be responsible for the cleaning of your unit during your stay and for leaving the unit in good condition at checkout. MAID SERVICE FEES will be charged to your account if excessive cleaning is required after your departure. We respectfully request that you remember that you are staying in someone else’s home. Please give it the care and respect that you would give your own home.
Linens are furnished. (Contract.Initials)

BEACH TOWELS & LINENS
Please bring your own beach towels and beach blankets, as linens are not to be removed from the unit. You will need to provide your own paper items and cleaning supplies. An initial set up of trash can liners, toilet paper and facial soap is provided. Extra items needed are the responsibility of the guest. If linens are found to be ruined, you will be charged for the loss of linens. Please keep in mind that make-up, suntan oil and dyed linens are considered ruined. (Contract.Initials)

BEACH SERVICE
Beach service is a seasonable amenity that is only offered at some properties for an additional fee. Tents are not allowed on the beach. All chairs and toys brought to the beach must be removed the same day. Onsite beach service companies are independent businesses contracted out through the onsite office. Holiday Isle Properties will not be responsible for beach service, and refunds will not be given for any beach service related issue. Please contact a rental agent to see if your property offers beach service for an additional fee or for the time frame you are staying. Please do not remove or move beach chairs that are set out by the beach service companies. (Contract.Initials)

CONSTRUCTION
Holiday Isle Properties is not always an on site company and therefore cannot predict construction plans or be held responsible for any inconvenience. No refunds can be given in the event of nearby construction. (Contract.Initials)

HOLD HARMLESS AGREEMENT
Renter shall fully defend, indemnify and hold harmless Holiday Isle Properties from any and all claims, demands, lawsuits, causes of action, loss, liability, injury and/or damage of any kind whatsoever including without limitation all claims for property damage, monetary loss, personal injury, equitable relief, and/or wrongful death, whether brought by an individual or other entity or imposed by a court of law or by administrative action of any federal, state or local governmental body or agency that arises out of any acts negligence omission or willful misconduct in any way on the part of Renter in the course of their stay. (Contract.Initials)

OWNER’S CLOSET & GARAGE
Most properties have interior locked closets that are off limits to guests. Garages are also considered “owner’s storage” and are off limits to the guests, as well. If any items are taken from the locked closet or damage is done to the closet, the guest will be charged.
The undersigned acknowledges having read and understood these Holiday Isle Properties Rental Policies and Procedures and agrees to be bound thereby. (Contract.Initials)

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