Rental Policies & Procedures
Please Read this Important Information
MINIMUM STAYS. We require a 3 night minimum stay in the majority of our properties. There are some holidays and properties that will require a longer stay or even a weekly minimum.
ADVANCE RESERVATIONS/UNIT ASSIGNMENTS. Reservations are accepted up to one year in advance. Reservation dates will be confirmed. However, we cannot guarantee rates or unit assignment that far in advance. Once rates are set the following year, a new confirmation will be mailed to you. Unit assignment cannot be guaranteed – there are circumstances that occur that make the guarantee of a specific unit impossible. In the event we cannot accommodate you to a unit that is similar to your original booking we will issue a full refund. Holiday Isle Properties will not be responsible for any additional costs to move or upgrade a guest.
RATES. Rates are subject to change without notice.
UNDER 25/SPRING BREAK POLICY. We will rent to no single groups under the age of 25 unless accompanied by 2 parents or legal guardians for every 4 guests under 25 and a $1000 damage deposit. We reserve the right to check ID's and refuse admittance to our condos. Both parents must be staying in the unit at all times. Our rental properties are monitored for violations of this policy. All Violators will be evicted with all rental monies being forfeited and additional charges may apply. Reservations made under false pretenses are null and void and all rental monies are forfeited. Discourteous behavior or excessive noise may result in eviction of premises without refund.
MAXIMUM OCCUPANCY. The maximum number of guests varies by each property. If maximum occupancy is exceeded, you may be asked to vacate the property and forfeit all rental payments. This is a strict policy that will be adhered to all times.
NOISE VIOLATIONS. City of Destin has a No Noise Ordinance after 10 pm. If there is a complaint regarding this issue or discourteous and rude behavior you will be asked to leave and no refund will be given.
NO PETS ALLOWED. You will incur an additional charge for carpet cleaning, upholstery cleaning and flea spray should evidence of a pet be found. You may also be asked to leave the property or remove the pet immediately. Many associations have a strict no pet policy and they expect the rule to be followed. Many Homeowner Associations will issue a fine for violations of their no pet policy.
KEYS/POOL TAGS. Unit Keys (Pool tags and Fobs when applicable) These keys are provided to our guests upon check-in. They are to be turned in to our office upon check-out. There will be a charge of $25 for every key or pool tag not turned in. Key Fobs have a replacement cost of $100.
SHORTENED STAYS. If a reservation is shortened less than 60 days prior to arrival, the guest is responsible for full rents due.
LOCK-OUTS. In the event you are locked out after business hours, call our office number at 837-0010 and retrieve the emergency on-call number. An agent will meet you at the property. A charge of $25 is payable directly to the agent.
PARKING. All properties allow 2 vehicles per property. If you are renting a home or townhome please do not park in the grass or the side of the road. You will be fined $25/day by the Homeowner's Association.
BOAT TRAILERS - If you are bringing a boat trailer, oversized vehicle, jetski, or a boat, you must notify our office to make sure the complex you are staying can accommodate you. This includes all homes. There is NO trailer parking allowed on Holiday Isle.
NON-SMOKING. All our units are non-smoking. If evidence of smoking is found in your unit after departure you will be charged for sanitizing the room.
Homeowner Association rules vary by complex. Each Association will generally provide a copy of their policies and procedures. Please refer to each for any additional questions or concerns.
DAMAGE WAIVER FEE. A Damage Waiver Fee is charged on every reservation. This is a non-refundable fee that will cover each guest for up to $1000 worth of accidental damage. Accidental damage MUST be reported to management during your stay to be considered accidental. Missing items are never considered accidental damage and will be subject to guest charge at replacement cost. Intentional damage of any amount is not covered under this policy and will be dealt with through conventional means of charging the guest credit card for the amount of the damages at replacement cost.
CHECK-IN/CHECK-OUT. You must check-in at our office located at 842 Highway 98 East, Destin, FL 32541. (Some navigation systems use 842 Harbor Blvd). If you are arriving after 6 pm you will find a packet with your key and information in the lockbox outside our office door. Please call our office in advance for the combination. Check-In is 5 pm. On Saturdays we may experience slight unavoidable delays, we ask for your patience in this regard. We do not guarantee a 5 pm check-in. No refund will be given for check-in's that occur later than 5 pm. CHECK-OUT is 10 am. No late check-outs allowed. If you have not checked out by 10:00 a late fee will be charged.
PAYMENT POLICIES A minimum rent payment of 30% is due within 2 days of the initial reservation. If the advance rent is not received within 2 days of booking, your reservation will be cancelled. Reservations made 14 days or less prior to arrival will require a major credit card upon booking and payment in full will be required. No refunds will be given for early departures - Balance Due – the final payments must be made 14 days prior to arrival. Should cancellation occur anytime after final payment is made there will be no refund. We will only refund your advance/final rental payments if the property is rebooked for the same time period, less $25 cancellation fee.
CANCELLATION POLICY If cancellation occurs no refund will be given unless the unit is rebooked. If rebooking occurs the cancellation fee of $25 will be the only charge. ADVANCE RENT PAYMENTS or FINAL PAYMENTS are only refundable in the event of cancellation through RedSky TRAVEL PROTECTION or if rebooked.
Travel Protection Insurance - Holiday Isle Properties has partnered with Red Sky Travel Insurance to provide Sun Trip Preserver® coverage for our guests. Sun Trip Preserver provides cancellation and interruption services as well as emergency assistance and travel services. Protect yourself in the event of hurricane evacuations and family emergencies such as illness or death in the family. The travel insurance is optional and the cost is 7.0% of your total reservation stay. To learn more about Sun Trip Preserver or to file a claim, please visit www.SunTripPreserver.com Contact: Arch Insurance Services Phone: 866-889-7409 Email: firstname.lastname@example.org
MAINTENANCE - Maintenance calls attributable to the tenants, will be charged to the tenants. Owner or agent designated by owner may enter premises to make repairs. TV's, Appliances, A/C's or any items of an electrical or mechanical nature are not guaranteed. Repairs will be made as soon as possible. However, failures will not result in refunds or adjustments.
Internet Issues – we will not issue refunds for internet issues. We will do our best to get the internet working in the event of an issue but many of the Homeowner Associations take care of the internet and we have no means no control the connectivity of the Internet in the actual unit. We can generally provide service calls between 9-5 Monday – Friday. We do not consider this an after hours emergency.
HOUSEKEEPING Your vacation accommodations will be cleaned prior to your arrival and again after your departure. You should find your unit cleaned upon arrival. If you find that your unit is not cleaned properly please call us and we will have the maid service come and take care of the problem. No discount in rent will be given for unsatisfactory cleaning. You will be responsible for the cleaning of your unit during your stay and for leaving the unit in good condition at checkout. MAID SERVICE FEES will be charged to your account if excessive cleaning is required after your departure. We respectfully request that you remember that you are staying in someone else's home. Please give it the care and respect that you would give your own home. Linens are furnished. However, please bring your own beach towels and beach blankets, as linens are not to be removed from the unit. Guests will need to provide the own paper items and cleaning supplies. An initial set up of trash can liners, toilet paper and facial soap is provided. Extra items needed are the responsibility of the guest. If linens are found to be ruined, guests will be charged for the loss of linens. Please keep in mind that make-up, suntan oil and dyed linens are considered ruined.
DIRECTIONS/AFTER HOURS CHECK-INS:
If you are traveling from 98 over the Destin Bridge we are the 5th light on the right. Turn then onto Gulf Shore Drive.
If you are traveling from MidBay Bridge turn right onto Hwy 98 E and then go approximately 5 miles until you see Big Kahuna's water park. We are the next light, turn left onto Gulf Shore Drive.
Turn off Highway 98 East onto Gulf Shore Drive. Turn immediately into the Shoreline Village Mall located directly on the left side of the road. Go to the back of the mall – look for the breezeway located in the 2-story building. We are in the middle with a sign posted on the back of our office with an arrow indicating our office. In the middle of the breeze way there is a lock box next to our office door with a combination lock on it. Please line up the numbers between the red lines. Inside the lock box you will find an envelope with your keys, directions and passes to your property with your name posted on the outside of the envelope. Please call our office for the combination to the lock if you checking in after 6 or a major holiday.